Refunds & Terms

Please note this is a pared-down version of our full policies and terms of service. Full copies can be seen by clicking the link in the footer of our checkout page.

Returns, exchanges, and cancellations:

Gifting Moon will accept returns, exchanges and cancellations on non-personalised items.

Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Custom or personalised orders can not be returned, exchanged or cancelled unless they arrive damaged or incorrect - please contact Gifting Moon within 7 days of receipt of the product to discuss options.

We will always endeavour to make sure your are happy with your purchase.

Privacy:

Your information entered during check out, or when creating an account will only be used for your order. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. Once you have opted-in, you can then opt out at any time by contacting hello@giftingmoon.com with the subject line as 'unsubscribe'.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Errors:

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice.

If you have any queries about the above details, contact us at hello@giftingmoon.com